Help Center

Find answers to your questions and get the help you need.

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General help

Basic tips and troubleshooting for the most basic medportal functions.

Google apps

Seamlessly integrate and troubleshoot Google services with medportal.

Mobile devices

Using medportal on your smartphone or tablet.

Featured Solutions

Sign in with Google

Quickly access medportal.ca! Learn to sign in with your Google account using our simple steps. Get connected or find support if you need help logging in.

Import your MedSiS calendar to your medportal calendar

To import your MedSis calendar to your medportal calendar: Sign into medportalClick the "Calendar" icon in the top left or go to http://calendar.medportal.caClick the drop-down arrow to the right of "Other Calendars"Choose "Add by URL"Paste the .ics link from MedSIS into the URL field (log into medsis and from the left-hand menu select iCalendar and copy the URL). Do not check the box to make the calendar public. Press OK.Your calendar is now added to your medportal view. You can subscribe to it like any Google Calendar on a mobile device or desktop calendar application. You can also copy select events from that calendar to your main calendar if you prefer.*In your google calendar settings you can set up email notifications under "other notifications" to be notified if the calendar has been changed*

Change your registered email address

Manage your medportal account. Update your registered email for password resets and correspondence via "My Profile" within medportal.

Change your medportal password

Reset your medportal password easily. Securely update your login credentials within your medportal profile.

Frequently Asked Questions

Sync multiple calendars on iPhone/iPad/iPod

To set up your iPhone or other iDevice to view your medportal calendars (including your class calendars and the like), follow these steps:Set up your iPhone, iPod or iTouch to connect to medportal Follow these steps to connect your device to medportal and have it start pushing updates to your personal calendar. For multiple calendars, including your class calendars, see below.Note: if you have already setup your mail and also sync'd calendars using the "Microsoft Exchange" method, you do not need to follow these instructions. You're done!On your iPhone's home screen, click "Settings"Tap "Mail, Contacts, Calendars"Tap "Add Account..."Select "Google"Enter your medportal log in credentialsYou have now set up the Google calendar sync for your iPhone. Your personal medportal calendar will now be synced. If you have Push enabled on your phone, please allow it a couple minutes to pull the information. Otherwise, open up the "Calendar" or "Contacts" app to sync manually. Viewing Multiple Calendars To retrieve multiple medportal calendars on your iPhone, follow the steps below:NOTE: You can have as many as 25 calendars simultaneously on your device. You will not be allowed to choose more.Open Safari Browser and login to medportal.caOpen one of the Google services such as email or Calendar, this step is important or it will not workOpen a new tab by pressing the + and enter the URL "https://m.google.com/sync/settings/iconfig/" without the quotesYou'll be presented with a list of your devices, tap "iPhone", "iPad", or "iPod" (depending on your device)Select the calendars you wish to sync to your device and click "Save"You have now set up sync with your medportal calendars.Allow a few minutes for the calendar entries to populate. Access your Calendar application. Click "Calendars", and under the "medportal" heading, check all calendars containing events you wish to view. If they are not yet available, wait an additional few minutes. After checking the calendars, again, allow a few minutes for the events in those calendars to populate.

Viewing an archived lecture

Effortlessly watch archived lectures on medportal. Experience synchronized video, audio, and slides for a comprehensive learning experience.

Understanding My Placements

Overview The compulsory components of the Clerkship are carried out in teaching practices and in all the teaching hospitals in the Hamilton region; in community hospitals, including those in St. Catharines, Guelph, Brantford, Burlington, Niagara Falls and the Kitchener-Waterloo region, and in association with the Northwest Ontario Medical Program. The Clerkship Placement System (CPS) is used to assist with the placement of students in their required rotations in a fair and even manner. Numerous considerations are taken when running the system, including a Karma system which ensures students who in the past have not enjoyed optimal placement receive some extra consideration during selection. How it worksStart by navigating to https://www.medportal.ca/ug/placements From the menu on the left, access each rotation marked with a "?" and check for a green "Save" button. If the "Save" button is present, you need to rank the site options for this rotation. You will be sent email notifications to perform rankings for specific rotations.Hamilton campus students will have the option of sites within Hamilton, but please note that some of the available sites may also be in locations within our distributed medical education network outside of Hamilton. Students find these sites offer extremely valuable educational experiences including an abundance of hands-on experience and one-on-one teaching. Students located at the Distributed Campuses in Waterloo and Niagara will have the option of sites within their campus region and will have priority selection for these. All inquiries or requests pertaining to the content of your rotation should be directed to the clerkship rotation administrator.Should you experience any technical issues please email support@medportal.ca or call (905) 525-9140 x22961 for immediate assistance during business hours. 

I have forgotten my medportal password

If you know your medportal username or your registered email address (the address to which your medportal credentials were sent), you can reset your password quickly and automatically through our password reset utility. Here is how:Browse to http://medportal.ca.Click the "Forgot your password?" link.Enter either your medportal username (usually firstname.lastname@medportal.ca) or your registered email address.Type the code from the image (just to make sure you're not a robot...)Click "Reset my password". A green box will appear saying "A password reset link has been sent..."Check your email. Make sure you are checking the correct email address. It is the one to which your credentials were originally sent to.Find the email sent from "medportal support". It may take up to 5 minutes for you to see this email.Click the link beside "Reset your password here:Type in and confirm your new password and enter the code again.Click "Change Password".Look for the "Your password has been reset" notification. That means it has worked and you may now log back in with the username given to you in the email, and the password you have just chosen.Should you have any problems, please contact support@medportal.ca for UG accounts and pgsupport@medportal.ca for PG accounts.

Setting up your Medportal email to forward to another account you own

To have your medportal email forward to another address, so you do not need to log into medportal to see your email, follow these steps: Click the "email" icon in medportal to open your emailClick the Options icon (looks like a gear) in the top right of your screen to bring up email options.Click "Mail settings"Click the "Forwarding and POP/IMAP" tabBeside "Forwarding:", click the "Add a forwarding address" buttonEnter the email address to which you want to forward all of your medportal email and click "Next"Click "OK"If you have 2 factor authentication enabled you will receive a prompt to verify your identity on your mobile device or whichever verification method you have set up.Once verified you will be prompted to forward email to the newly added address, click "Proceed"Any messages sent to your medportal email will now forward to the address of your choice! If you do not have two factor enabled on your account, please see the instructions here.

Adding your medportal account to your Windows Phone

Adding your medportal account to your Windows Phone.

IMAP Email settings

IMAP Email settings. For other devices, you can often receive email by supplying standard IMAP information.

Setting up your calendars on an iPhone/iPad/iPod

These instructions assume you've already setup your medportal account on your device. In order to sync or chose which calendars to sync from medportal to your iPhone / iPad device follow the instructions.

Setting up your email on an iPhone/iPad/iPod

medportal email on iPad iPhone iPod

Adding your medportal account for Mail, Calendar and Drive on an Android Device

Adding your medportal account for Mail, Calendar and Drive on an Android Device. Please note the exact instructions may vary from device to device but should remain similar for all Android devices.

Latest Updates

Transfer Gmail and Drive data to another account from school accounts

Apr 25

1. In the school account (myaccount.google.com), go to Transfer your content under Data andprivacy and select Start transfer2. Enter the destination email address of the Google Account to copy content to3. Select SEND CODE4. In the destination Google Account, check the Gmail inbox for a confirmation email from Googleentitled ‘Verify your account’. In the email, select Get confirmation code. A new tab will openwith a code. The code will be valid for 24 hours.5. On your school account, go back to the Transfer your content page. Enter the code, thenchoose Verify.6. Choose the content you'd like to copy, then click START TRANSFER.7. Once started, both email accounts will receive an email confirming the transfer process is inprogress. To view transfer progress and the history of transfers from the last 30 days, clickVIEW HISTORY.

Download your user data from Google to transfer or backup

Apr 25

1. Go to the Takeout page2. Select the individual services that contain the data you would like to download or select allservices. If there are important services that are not listed, for instance Blogger or YouTube,reach out to your school administrator3. Some services have different options regarding specifics of export. For example:a. The Calendar service has options to select all calendars or individual calendarsb. The Drive service has options to export Docs and Spreadsheets into Microsoft formats orPDFsc. The Photo service has the option to select all Photo albums or individual albums4. Once all services and options within those services are selected, click Next step5. Under Choose file type, frequency & destination choose a Delivery method. Availableoptions include:a. Download link via emailb. Add to Drive (not recommended if the intent is to remove data from Gmail, Drive, andPhotos)c. Add to Dropboxd. Add to OneDrivee. Add to Box6. Select Export once7. Select File type & size, either .zip or .tgz archive files8. Select archive file size, up to 50GB per file9. Select Create exporta. If Dropbox, OneDrive, or Box were selected in step 5 above, select Link accounts andcreate export. This will redirect to a sign-in page for the service selected10. An email will be sent once the export process has completed. Depending on the deliverymethod selected above, exports can be managed and downloads can be accessed under theManage your exports section of Google Takeout.

To free up Drive space

Apr 25

Find and remove large files:Go to drive.google.com/drive/quota, where your files are listed in order from biggest to smallest.Right-click a file that you want to delete and then click Move to Trash.Find files and folders that you can delete using Drive search. For example:Video files that you no longer need (try it in Drive)Audio recordings that you no longer need (try it in Drive)Old presentations (try it in Drive)Old drafts or copies of filesSelect the files that you want to delete and click Move to Trash.Click Trash and confirm that you want to delete the files. Caution: After files are permanently deleted in the next step, you can’t recover them.Click Empty Trash. This action permanently deletes your files and frees up their storage space. If you delete many files at once, it can take some time for the space to be freed up.

How to check your Google storage usage

Apr 25

Make sure you are logged in with your medportal accountGo to https://drive.google.com/settings/storage.A summary of your Google storage usage will be displayed

Uploading a document

Mar 16

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Replacing a file

Mar 16

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Adding a document link

Mar 16

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Adding a pod and pod title

Mar 16

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Adding a content block

Mar 16

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Adding a medportal contact card

Mar 16

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